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    Complaints & Compliments Handling Process

    At St. Stanislaus - St. Casimir's Polish Parishes Credit Union Limited we are committed to service excellence and exceeding Member expectations whenever possible. If you have a great experience to share, or a problem or concern to bring forward, we encourage you to contact us.

    Resolving your Problem or Complaint

    Polish Credit Union's goal is to manage complaints and resolve problems quickly, effectively and to the satisfaction of our Members. Sometimes, we will need to investigate further.

    Steps for a quick resolution

    STEP 1

    Talk to us. If you have a concern or complaint, it can usually be addressed by the staff members at your branch. You can contact the staff by visiting or calling your branch.

    Find a Location

    STEP 2

    If you are not satisfied with how your concern was handled, you can refer your complaint to your Branch Manager for further investigation. You can escalate your concern by contacting your branch.

    Find a Location

    STEP 3

    If you have completed the first two steps and feel further action should be taken, you can forward a written complaint to the Polish Credit Union's Complaint Officer.

    Contact Member Relations

    STEP 4

    If you are not satisfied by the recommendation made by Polish Credit Union's Complaint Officer, you may contact the Financial Services Regulatory Authority of Ontario (FSRA) for further review.

    Telephone: 416-250-7250

    Toll free: 1-800-668-0128


    Mail: Financial Services Regulatory Authority

    25 Sheppard Avenue West, Suit 100

    Toronto, ON, M2N 6S6

    Complaints or compliments, our Leadership Team is always happy to hear from you.

    Contact Leadership Team