Complaints & Compliments Handling Process
At St. Stanislaus - St. Casimir's Polish Parishes Credit Union Limited we are committed to service excellence and exceeding Member expectations whenever possible. If you have a great experience to share, or a problem or concern to bring forward, we encourage you to contact us.
Resolving your Problem or Complaint
Polish Credit Union's goal is to manage complaints and resolve problems quickly, effectively and to the satisfaction of our Members. Sometimes, we will need to investigate further.
Steps for a quick resolution
STEP 1
Talk to us. If you have a concern or complaint, it can usually be addressed by the staff members at your branch. You can contact the staff by visiting or calling your branch.
STEP 2
If you are not satisfied with how your concern was handled, you can refer your complaint to your Branch Manager for further investigation. You can escalate your concern by contacting your branch.
STEP 3
If you have completed the first two steps and feel further action should be taken, you can forward a written complaint to the Polish Credit Union's Complaint Officer.
STEP 4
If you are not satisfied by the recommendation made by Polish Credit Union's Complaint Officer, you may contact the Financial Services Regulatory Authority of Ontario (FSRA) for further review.
Telephone: 416-250-7250
Toll free: 1-800-668-0128
Website: https://www.fsrao.ca
Mail: Financial Services Regulatory Authority
25 Sheppard Avenue West, Suit 100
Toronto, ON, M2N 6S6
Complaints or compliments, our Leadership Team is always happy to hear from you.
