Frequently Asked Questions

What is Deposit Anywhere?

Deposit Anywhere is a new feature on our banking app that allows you to deposit cheques by taking a photo of them and submitting them to our financial institution, anywhere, day or night.

How do I get Deposit Anywhere?

Deposit Anywhere is available in the Polish Credit Union Mobile Banking App. Download the iPhone or Android app.

How do I use Deposit Anywhere?

Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere?

No. There are no fees to use this service.

What types of cheques can I deposit?

You can deposit cheques payable in Canadian Dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.

How will I know if there is an issue with my deposit after I submit the cheque?

In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.

Do I have to mail in the cheques afterwards?

No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.

What should I do with my paper cheques afterwards?

The cheques should be destroyed after 90 days.

What happens if I enter the wrong amount by mistake?

Sometimes mistakes happen. But not to worry, we will double check all the information to ensure the right amount is deposited quickly and securely into your account. If you do have any questions about the cheques you submit, you can call us anytime at 1.855.POLCU.CA and we’ll be happy to assist you.

Can I use the funds straight away?

Your deposit will usually show up in your account instantly. When you make any cheque deposit, including at an ATM, in branch, or through Deposit Anywhere™, we'll put a "hold" on these funds until the cheque has been fully processed. A "hold" of 14 days applies to cheques deposited using Deposit Anywhere™.

Is depositing cheques with a mobile phone safe?

Yes. As a feature of our mobile banking app, Deposit Anywhere meets the same high standards as our mobile and online banking services.

Are there limits for the maximum amount I'm able to deposit?

There is no deposit dollar limit. Only one cheque can be deposited at a time, and there are no daily limits on the number of Deposit Anywhere™ transactions.

What if I take a bad picture of the cheque?

Central 1's Mobile Remote Data Capture solution performs over 30 image quality assurance tests on each picture submitted to ensure that the image is accurate and that each field can be read. If the image does not meet all the criteria, the deposit transaction fails and you will be asked to take a new picture.

Do I need to endorse the back of the cheque I am depositing?

You can endorse the back of the cheque, but signing into the mobile banking app effectively serves as your digital endorsement.

If a cheque is returned after being deposited using Deposit Anywhere™, can I deposit it again? (e.g. chargeback, stale date or post-date)

Cheques deposited are ineligible for re-deposit. You will need to request another cheque from the payor.

 

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